Our Methodology
Our approach is to work in partnership and share with you the best practices of the industry around design, implementation and sustainment of enterprise-wide content management deployments. We work closely with your business and technical staff to assure they have the knowledge required to support the solutions once in production. We also work closely with end-users to assure they get a solution they can actually use, and will want to use.
We stay up-to-date with the latest changes in ECM and other related products, so we can provide you with accurate advice on upgrades and new functionalities. We work with our customers to understand their current business processes and future requirements to determine the best solution designs for each customer. We provide guidance on system architecture, hardware configuration, software requirements, business solutions that will provide the greatest benefit to the customer.
We work with the customer's project team and end-users to develop comprehensive functional and technical specifications for each proposed solution, with the goal of providing all of the necessary information to your organization. We work closely with the customer's technical team during development, testing and production roll-out to assure they have a thorough knowledge of the solution before they have to support it.
Owing to this approach we have many repeat customers who have invited us back to expand their Documentum integrated systems by implementing new solutions in additional business areas within their organization.
New implementations often require analysis of previously implemented customizations, and integrating with them in a way that will enhance the enterprise content management strategy without compromising the functionality currently used in production.